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Frequently Asked Questions

Ordering

DO I NEED TO HAVE AN ACCOUNT TO ORDER?

WHAT IF I TYPED THE WRONG EMAIL ADDRESS?

ARE THERE ANY EXCHANGE RATES?

WHAT PAYMENT METHODS DO YOU ACCEPT?

HOW SECURE IS MY ONLINE ORDER?

HOW DO I CHANGE OR CANCEL MY ORDER?

HOW DO I SET MY SHIPPING ADDRESS?

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

WHEN WILL MY ORDER ARRIVE?

HOW DO I TRACK MY ORDER?

CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?

WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?

SHIPPING & HANDLING

WHEN WILL MY ORDER BE PROCESSED?

RETURNS & REFUNDS

HOW DO I RETURN AN ITEM?

WILL SHIPPING BE COVERED FOR MY RETURNS?

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

HOW LONG IS THE RETURNS PROCESS?

WHEN WILL I RECEIVE MY REFUND?

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